Services
Managed Services & Support
Interfaces and platforms don't stay built — they stay running, or they don't. We monitor, patch, upgrade, and answer the page, with engineers who know your environment because they helped build it.
The problem
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Every integration go-live adds another feed someone has to watch, and “someone” is always the same person.
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When an interface queue backs up at 2am, the difference between a blip and a patient-safety incident is who notices, and when.
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Your team can run the systems — but every upgrade, migration, and vendor change turns into a project they don’t have room for.
How we work
- 01
Onboard & baseline
We document what normal looks like for every feed and system we take on — throughput, latency, error rates — before we accept the pager.
- 02
Monitor & respond
Message-level monitoring with agreed severities and response times. Incidents get root-cause writeups, not just restarts.
- 03
Maintain & upgrade
Patches, engine upgrades, certificate rotations, and vendor-driven changes handled on a schedule, not as emergencies.
- 04
Report & improve
A monthly operational review: what broke, what we changed, and what should be re-engineered rather than re-fixed.
What you get
- A service agreement with named severities and response times
- 24×7 or business-hours monitoring on every covered feed and system
- Incident response with root-cause analysis in writing
- Scheduled maintenance: upgrades, patches, and certificate management
- Monthly operational reporting your leadership can actually read
- Staff augmentation: healthcare-fluent engineers embedded with your team
Standards & technologies
- Mirth Connect
- HAPI FHIR
- SVH Platform
- Linux
- PostgreSQL
- Prometheus / Grafana
- AWS / Azure
Common questions
Do you only support systems you built?
No — we onboard existing interfaces and platforms too. The baseline phase exists so we never operate a system we don’t understand.
What are your response times?
Agreed per contract by severity. We’d rather commit to numbers we can honor than advertise ones we can’t.
Can this start as staff augmentation?
Yes — many engagements start with one embedded engineer and grow into managed coverage as trust builds.
How do you handle PHI in operations?
Access is scoped, logged, and governed by business associate agreements. Our operational practices are designed to support HIPAA requirements.
Want someone else to carry the pager?
Bring us an integration problem, a device fleet, or a product idea — we will come back with an approach, not a slide deck.